Shipping Policy

Shipping Policy
Effective Date: 06/14/2025

1. Introduction
At Lions Den Living Co., we are committed to providing a seamless and transparent shipping experience. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, thelionsdenlivingco.com.

2. Shipping Destinations
Countries We Ship To:

  • United States
  • Canada
  • United Kingdom
  • European Union countries
    We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs
Domestic Shipping (United States):

  • Standard Shipping: Free on all orders over $50 EXCEPT SaunaLife Model G6 Pre-Assembled Outdoor Sauna 
  • Flat Rate Shipping: $5 for orders under $50

International Shipping:

  • Standard International Shipping: $15 flat rate

Customs and Duties:
International orders may be subject to customs fees, import duties, taxes, or other charges imposed by your local government. These are the responsibility of the customer.

No Hidden Fees:
All shipping costs are calculated and displayed at checkout.

4. Order Processing Time

  • Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).
  • Orders placed before 5:00 PM EST will begin processing the same day.
  • Weekend and holiday orders will be processed on the next business day.

5. Estimated Delivery Time
Domestic Shipping:

  • Standard Shipping: 3–10 business days
  • Expedited Shipping: 1–2 business days

International Shipping:

  • Standard International Shipping: 7–14 business days

Note: Delivery times are estimates and may vary due to factors beyond our control, such as weather or customs delays.

6. Shipping Methods and Carriers
Reliable Carriers:

  • Domestic: USPS, UPS, FedEx
  • International: DHL, FedEx International

Shipment Tracking:
All orders include tracking information, provided via email once your order ships.

Insurance:
Shipments are insured against loss or damage. Please contact us promptly if you encounter any issues.

7. Order Tracking

  • After shipment, you'll receive an email with your tracking number, carrier details, and a link to monitor your package.
  • Visit thelionsdenlivingco.com/track-order or the carrier’s website to view your shipment status.
  • For assistance, contact our Customer Service.

8. Delivery Issues
8.1 Delayed or Lost Packages:

  • If delivery is delayed beyond the estimated timeframe, contact us at thelionsdenlivingco@outlook.com or (208) 254-2795.
  • If your package is marked as delivered but not received:
    • Verify your shipping address.
    • Check with neighbors or building management.
    • Contact us for further assistance.

8.2 Damaged Packages:

  • Take photos of the damage and contact us within 7 days at thelionsdenlivingco@outlook.com.
  • We will work with you to arrange a replacement or refund as appropriate.

9. Missing Items

  • Report missing items within 7 days of receipt.
  • Provide your order number and details.
  • We will investigate and resolve promptly, either by reshipping or refunding.

10. Return and Refund Policy

  • Returns are accepted within 30 days of receipt.
  • Items must be unused, undamaged, and in original packaging.
  • Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
  • Refunds are processed within 14 days after receiving the return and will be issued to the original payment method.

11. Incorrect Address

  • Please ensure all shipping information is accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • If a package is returned due to an incorrect address, additional shipping charges may apply for reshipment.

12. International Customs and Duties

  • International shipments may require customs clearance, which can cause delays beyond our original estimates.
  • Import duties, taxes, and charges are not included in the item price or shipping cost; these are the buyer’s responsibility.
  • Contact your local customs office for details.

13. Contact Us
If you have questions or concerns:

Our team is available Monday–Friday, 9 AM–5 PM EST.

14. Policy Updates
We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting. Please review it periodically.

Thank you for shopping with Lions Den Living Co.!
We appreciate your business and are dedicated to providing exceptional service.