Refund policy

At Lions Den Living Co, we stand behind the quality of our outdoor saunas and wellness products. We offer a 30-day money-back guarantee on eligible purchases, subject to the terms outlined below.

30-Day Money-Back Guarantee

You may request a return within 30 days of delivery to qualify for a refund, items must be unused, uninstalled, and in their original condition and packaging.

Eligibility for Returns

To be eligible for a return:

- The request must be submitted within 30 days of delivery

- The product must be unused, uninstalled, and unmodified

- All original packaging, components, and accessories must be included

Products that show signs of use, installation, or damage may not be eligible for return.

Non-Returnable Items

Due to the nature of our products, the following items are non-returnable:

- Installed or used saunas or heaters

- Custom, made-to-order, or special-order items

- Clearance or final-sale items

- Gift cards

These exclusions will be clearly noted on the product page when applicable.

Return Process

To initiate a return, please contact our support team at:
support@lionsdenlivingco.com

Include your order number and reason for return. Our team will review your request and provide return authorization and instructions if approved. Unauthorized returns will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless otherwise stated. Original shipping and freight fees are non-refundable. For large or freight-shipped items, return shipping costs may be significant.

Refunds

Once the returned item is received and inspected, we will notify you of the approval or denial of your refund. Approved refunds will be issued to the original payment method within 5-10 business days, depending on your payment provider.

Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 48 hours of delivery with photos of the issue. We will work with you to resolve the issue promptly through replacement parts, repair, or refund where appropriate.

Cancellations

Orders may be canceled prior to shipment. Once an order has shipped or entered freight processing, it may no longer be eligible for cancellation.

Questions or Support

If you have questions about returns, refunds, or eligibility, please contact us before placing your order. We are happy to help clarify any details. support@lionsdenlivingco.com