Refund & Returns Policy

Return and Refund Policy
Effective Date: 06/15/2025

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through Lions Den Living Co.'s website located at https://thelionsdenlivingco.com.

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:
Email: thelionsdenlivingco@outlook.com
Phone: (208) 254-2795
Address: 2304 N Cole Rd., Boise, ID 3704

Hours: Monday–Friday, 9 AM–5 PM (Timezone: Mountain Time)

3. Return Eligibility

Customers in the United States and Canada have the right to cancel their purchase and return the product within 14 days of receipt without providing any reason, subject to the conditions below.

3.1 Conditions for Return

  • Unused and Undamaged: The item must be unused, undamaged, and in the same condition as received.
  • Original Packaging: The item must be in its original packaging, with all labels and tags attached.
  • Proof of Purchase: A receipt or proof of purchase is required.

4. Return Process

4.1 Initiating a Return

  • Contact Customer Service:
    Email us at thelionsdenlivingco@outlook.com or call (208) 254-2795 within 14 days of receiving your order.
  • Provide Details:
    Your order number and a detailed reason for the return.
  • Return Authorization:
    After review, we will send you return instructions, including a Return Merchandise Authorization (RMA) number and a prepaid shipping label if applicable.

4.2 Preparing Your Return

  • Package the Item Safely:
    Use the original packaging. Include all accessories, manuals, and any free gifts.
  • Include Documentation:
    Enclose the return authorization form and any supporting documents or images.
  • Attach Shipping Label:
    Print and affix the prepaid shipping label provided.

4.3 Shipping the Return

  • Shipping Method:
    Use a trackable courier service (e.g., USPS, UPS, FedEx).
  • Time Frame:
    Ship the item within 7 days of receiving the return authorization.
  • Return Window:
    Return the item within 14 days after receiving the return approval.

5. Return Shipping Costs

  • Customer Responsibility:
    All return shipping costs are the responsibility of the customer unless the return is due to our error.

6. Specific Return and Refund Conditions

6.1 Change of Mind

  • Items must be unused, undamaged, in original packaging, and returned within 14 days of receipt.
  • Refunds will be issued minus any applicable restocking fees.

6.2 Defective or Damaged Goods

  • Contact us within 48 hours of receipt.
  • Provide photos or videos of the defect or damage.
  • We will offer a replacement or full refund, including return shipping.

6.3 Incorrect Product Received

  • Notify us immediately upon receipt.
  • We will arrange for the incorrect item to be returned at our expense and send the correct item.

6.4 Product Never Arrived

  • Contact us if your product doesn’t arrive within the estimated delivery time.
  • We will investigate with the carrier and, if confirmed lost, provide a full refund or replacement.

6.5 Order Cancellation

  • Before Shipment: Cancel for a full refund if not yet shipped.
  • After Shipment: Follow the return process upon receipt.

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

  • Custom or personalized products.
  • Perishable goods (food, flowers, magazines).
  • Intimate or sanitary goods (underwear, swimwear, personal care) unless unopened and unused.
  • Gift cards and downloadable software.

8. Refunds

8.1 Refund Conditions

  • Refunds are issued after inspection of the returned item.
  • You will be notified via email of approval or rejection.
  • Items must meet the conditions outlined above.

8.2 Refund Processing

  • Refunds are processed to the original payment method.
  • It may take up to 14 days for the funds to appear, depending on your bank or credit card issuer.

8.3 Partial Refunds

  • May be granted for items not in original condition or returned late.

9. Exchanges

  • We replace defective, damaged, or incorrect items.
  • To request an exchange, contact us at thelionsdenlivingco@outlook.com.
  • We cover shipping costs for defective or wrong items; customers pay for exchanges due to change of mind.

10. Timelines

  • Returns must be shipped within 14 days of receipt.
  • Refunds are processed within 14 days after we receive and inspect the item.
  • It may take up to 14 days for refunds to appear in your account.

11. Legal Rights

This policy does not affect any statutory rights you have under applicable law.

12. Questions and Support

For more details, visit our FAQ page or contact us:
Email: thelionsdenlivingco@outlook.com
Phone: (208) 254-2795

By making a purchase on our website, you agree to this Return and Refund Policy.